Meet the MD. Karl Westhead
Having been with Halma for 15 years, six years as a customer of FFE, new Managing Director Karl Westhead arrives with a ...
FFE Ltd. Is proud to offer technical support for any issues with our Fireray Optical Beam Smoke Detectors or our Talentum Flame Detectors. Please select your product below to be re-directed to helpful resources:
For any further assistance please email into our dedicated team at: technical@fire-ray.com
Training
Fireray or Talentum product training is available to any FFE customer including installers, distributors and end users and can be arranged with your FFE Sales Manager or by contacting FFE directly. Each training course is modular and the duration can be agreed according to the customer’s requirements.
These personalised training courses can be targeted to all levels; Directors, Sales & Marketing or Technical, and are tailored for mixed audiences too. They include information on Technical Support as well as Troubleshooting for advanced users.
In the UK, courses are typically delivered at the FFE Headquarters in Hitchin, Herts. For other venues, including overseas, please discuss with your Sales Manager.
Technical Support
Certificates
Returns
Should you need to return a product to us, please email aftercare@fire-ray.com
Enter your question for our in-house tech support team
Latest News
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Air purge: When, Where, Why?
Whilst the IR2 and IR3 types of Flame Detector can still work with contamination (from dust or dirt for example) on ...
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Exd Do’s and Don’ts
FFE make an Exd End to End Beam Smoke Detector, Fireray 3000 and Exd versions of the Talentum Flame Detector, IR2, IR3 a...
